1.
These terms and conditions are deemed to have
been accepted by the Client by virtue of the
Client making a booking in person, verbal, telephoned,
faxed, E-mailed, Internet, or written for the
services of any person supplied by ANGELS NURSING
AND BABYSITTING AGENCY.
2.
All the nurses/ carers/ babysitters/peson(s)
(henceforth referred to as ‘Angels’
are thoroughly vetted and have background checks.
They all possess a minimum of a first aid certificate.
Qualified nurses have their qualifications validated.
If, however, any of the ‘Angels’
supplied to the Client are not to the Client´s
satisfaction, please contact your local office
by telephone immediately, and ANGELS NURSING
AND BABYSITTING AGENCY will endeavour to find
a replacement for the remainder of the assignment,
if required.
3.
If we are of the opinion that the standard or
qualifications of the ‘Angel’ supplied
to you needs to be changed for your safety,
or health benefit then we reserve the right
to change the ‘Angels’ as we consider
appropriate in those circumstances.
4.
It is the client’s responsibility to inform
ANGELS NURSING AND BABYSITTING AGENCY of any
preexisting medical condition, dietary requirements,
allergies, health insurance details, and emergency
contact numbers, as well as to provide adequate
refreshments, and any suncreams and medications
for the client.
5.
ANGELS NURSING AND BABYSITTING AGENCY will notify
the client within 48 hours after the provisional
confirmation, if we cannot supply a nurse, carer
or babysitter for the dates you require. ANGELS
NURSING AND BABYSITTING AGENCY shall not be
liable for any default due to any act of God,
war, strike, or other event beyond its reasonable
control.
6.
With babysitting clients, a minimum of two hours
attendance will be provided.
7.
Three days’ notice of cancellation of
ANGELS NURSING AND BABYSITTING AGENCY’s
established services must be given. With early
bookings, once confirmation has been received
by both parties, a minimum of five days’
notice is required. ANGELS NURSING AND BABYSITTING
AGENCY reserve the right in the event of shorter
notice being given, to make a cancellation charge
of up to the equivalent of the sum which would
have been received by us, unless in extreme
cases, such as unexpected hospital admission.
In the unfortunate event that the client falls
ill, reimbursements will only be available where
a medical certificate verifying the illness
in question is produced to us.
8.
ANGELS NURSING AND BABYSITTING AGENCY will not
make reimbursements on any other grounds and
in the event that you cancel your booking for
any other reason, then your deposit and any
additional monies paid will be held to cover
any administrative costs.
9.
Please note, the timings you book for your reservation
are very important to us, and the ‘Angels’
are contracted to cover these timings. Unless
ANGELS NURSING AND BABYSITTING AGENCY confirm
receipt of any change in writing, you will be
invoiced for these timings. The Client agrees
that all changes in assignments, any additional
bookings, and any cancellations will be advised
by the Client directly to ANGELS NURSING AND
BABYSITTING AGENCY, and not via the ‘Angel’(s)
supplied, otherwise the Agency reserves the
right to charge the Client for any duties the
Agency believes to have been booked.
10. A non refundable deposit of 30 € is
required on confirmation of booking, payable
by bank transfer.
Bank details are as follows: S. Luxmoore, Banco
de Credito Balear, San Agustin, Palma,
IBAN: ES86 0024 6907 0707 0075 6428 BIC: BALEES22
11.
With advance bookings, 100% of the expected
amount due must be paid two weeks prior to the
care being started, to secure the booking by
means of bank transfer, and an invoice will
be sent to the client by email, unless otherwise
arranged with ANGELS NURSING AND BABYSITTING
AGENCY. Failure to comply may result in your
booking being cancelled.
12.
For daily clients, accounts are done weekly,
with the week ending on a Sunday midnight. Invoices
must be paid within 14 days. If they are not
then 10% will be added to the amount payable
per week, until the account is settled and ANGELS
NURSING AND BABYSITTING AGENCY reserves the
right to immediately suspend without formal
notice the supply of any further staff.
13.
Official Mallorcan bank holidays are charged
at time and a half, or double time for Christmas
Eve from 18.00h-00.00h, Christmas Day and New
Year’s Eve 18.00h-00. 00h and New Year’s
Day.
14.
For care provided in a clients’ own home,
clinic room, yacht or hotel room, no breaks
will be deducted from the hours worked if the
‘Angel’ is in sole attendance, and
the client is expected to provide adequate refreshments
for the ‘Angel’ and a meal for any
day shift longer than 4 hours.
15.
ANGELS NURSING AND BABYSITTING AGENCY acts as
the agent, not the employer of the person supplied
by the agency to the client.
16.
ANGELS NURSING AND BABYSITTING AGENCY will not
be liable for any loss, damage, costs or expenses
incurred by the Client as a result of any act
or omission of the ‘Angel’ supplied
by the Agency, nor will ANGELS NURSING AND BABYSITTING
AGENCY be liable as a result of the non-attendance
of the person(s) to be supplied by the Agency,
nor will the Agency be liable for any act or
omission on its own part.
17.
In the event that the Client engages on a full-time,
part-time or casual basis any person supplied
within the previous 3 months by ANGELS NURSING
AND BABYSITTING AGENCY to the Client, the Client
agrees that the introduction has been effected
by ANGELS NURSING AND BABYSITTING AGENCY irrespective
of any other circumstances surrounding recruitment
of that person by the Client, and the Agency
reserves the right to charge the Client a fee
for the introduction equivalent to that of the
commission which would have been earned over
a 3 month period, were the ‘Angel’
to have continued working with ANGELS NURSING
AND BABYSITTING AGENCY.
18.
Unless otherwise expressly provided elsewhere
in the agreeement, this agreement may be varied
only by a document signed by both parties.
19.
ANGELS NURSING AND BABYSITTING AGENCY reserve
the right to refuse any booking.
20.
This contract is subject to the law of England,
Germany and Spain. All disputes arising out
of this contract shall be subject to the jurisdiction
of the English, German or Spanish courts.
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